Refund and Returns Policy

Last Updated: June 28, 2026

At Tixportal.net, we strive to provide high-quality educational programmes and event management services. This Refund Policy outlines the circumstances under which refunds are issued.

1. Courses and Educational Programmes

1.1 Digital/Online Courses

Full Refund (100%) – Available within:

7 days of purchase
Provided less than 20% of course content has been accessed
Request submitted via support@tixportal.net

Partial Refund (50%) – Available within:

14 days of purchase
Provided less than 50% of course content has been accessed
Request submitted via support@tixportal.net

No Refund:

After 14 days of purchase
If more than 50% of course content has been accessed
If course completion certificate has been issued

1.2 Physical Courses (In-Person Training)

Full Refund (100%) – Available if:

Cancellation requested at least 14 days before course start date

Partial Refund (50%) – Available if:

Cancellation requested 7-13 days before course start date

No Refund – If:

Cancellation requested less than 7 days before course start date
Course has already commenced

2. Event Management Services

2.1 Service Deposits

Full Refund:

If we are unable to provide the service
If cancellation is requested within 7 days of deposit payment

No Refund:

If cancellation is requested after project planning has commenced
If specific resources have been booked or allocated

2.2 Full Service Payments

Full Refund (100%):

Cancellation requested at least 30 days before event date
If we are unable to fulfill the service

Partial Refund (50%):

Cancellation requested 15-29 days before event date
Excludes non-refundable vendor deposits

No Refund:

Cancellation requested less than 15 days before event date
If event has already taken place

3. How to Request a Refund

To request a refund:

Send an Email to support@tixportal.net
Include Your Information:
- Full name
- Order number/Invoice number
- Course name or service description
- Date of purchase
- Reason for refund request
Processing Time:
- Refund requests are processed within 5-7 business days
- We will respond to your request within 48 hours
- Refunds will be issued to the original payment method

4. Non-Refundable Items

The following are non-refundable:

Custom event planning services already rendered
Course materials that have been downloaded
Professional services fees
Third-party vendor costs (unless refunded by the vendor)
Administrative fees
Shipping and handling charges

5. Payment Method Refund Processing Times

Payment Method	Processing Time
Credit/Debit Card	5-10 business days
PayPal	3-5 business days
Bank Transfer	7-14 business days

Note: Actual processing times may vary depending on your bank or payment provider.

6. Course Transfers

If you cannot attend or complete a course:

Transfer to Another Course: Allowed once, subject to availability
Transfer to Another Person: Allowed if approved by us in writing
Course Rescheduling: Subject to availability and may incur additional fees

7. Force Majeure

We reserve the right to reschedule or cancel courses/events due to:

Natural disasters
Government restrictions
Health emergencies
Other unforeseen circumstances

In such cases:

Option to transfer to a rescheduled date
Option to transfer to a different course
No refunds for event cancellation beyond our control

8. Exceptional Circumstances

We understand that exceptional circumstances may arise. Please contact us to discuss your situation. We will review each case individually and may offer: